Responsive Email on mobile

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Posted on by Community Member Microsoft Employee

Hello,

Since yesterday, all my new email created are not responsive on mobile.

Do you know this issue ?

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Answers (1)

MansiGoel-7446 30 on at

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RE: Responsive Email on mobile

I am also facing the same issue.. Email template looks fine in desktop and tablet view but break in mobile view. Already added the tags suggested in this thread.
Dora Konstantakopoulou 5 on at

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RE: Responsive Email on mobile

Hi Preeti, new to this forum but I'm interested in finding out if the ready set-up templates in Marketing D365 produce mobile responsive emails or would these needed to add extra source code through a developer with the technical expertise? Thanks, Dora
OllyMUK 299 on at

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RE: Responsive Email on mobile

Thanks. I used the 2 column layout layout-enabled template and dragged the bits around. That didn't work. I also recreated the template using a blank template (ie with nothing). Neither were responsive as I expected. It was only when I copied a template from another site, and found that that worked, that I realised I wasn't going mad.

I'll do some more tests later with them to see whether it's something re-producable.

Olly
cloflyMao 25,202 on at

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RE: Responsive Email on mobile

Hi,

By default, the attribute is only available to layout enabled email templates.

If we build our email from scratch and want to make it to be responsive, the attribute should be embedded to source code of email manually.

Regards,

Clofly
OllyMUK 299 on at

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RE: Responsive Email on mobile

Thanks. This helped me too. Our Dynamics-created layout-enabled mail templates were missing the .containerWrapper.

Is this a bug that needs patching?
Community Member Microsoft Employee on at

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RE: Responsive Email on mobile

Thank you for your feedback.

The Microsoft support found the same solution.

You should not use the blank model but you have to pass the model template.

Otherwise you should change the HTML code with :

@media only screen and (max-width: 768px) {

.columnContainer {

width: 100% !important;

padding: 10px 0px !important;

min-height: 70px !important;

box-sizing: border-box;

margin-left: 0px !important;

margin-right: 0px !important;

}

.containerWrapper {

display: block !important;

}
Verified answer

cloflyMao 25,202 on at

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RE: Responsive Email on mobile

Hi,

You could check whether media query was missing in source code of your marketing email.(Inside the style tag.)

Regards,

Clofly
Suggested answer

Preeti Rana on at

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RE: Responsive Email on mobile

Hi Lsalama,

Can you please create a support ticket for this issue so that the team can investigate?

Guidance on creating ticket: mbs.microsoft.com/.../CRMSupport

Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

Thanks,

Preeti Rana