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Customer experience | Sales, Customer Insights,...
Suggested Answer

Consent Center Topic should be sorted by Alpha

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Posted on by 15

As a user creating a consent centre preference, when selecting a Topic the lists should be prefiltered by what a user types in the Typic field. The list that is presented to the users should be Alpha sorted (currently it is sorted by Create date). 
Consent Center → Enter phone number → Specify Compliance Profile → Select Purpose → Select Topic (Alpha sorted)

The benefit to the user is quicker data entry when creating a contact's preference and having to select from list Alpha sorted lists as opposed to a random list of topics. This is a productivity and usability benefit to the product.

Customer Preference - Topic search.png
Preference Center - Topic Apha Sort.png
  • Suggested answer
    Syed Aqib Raza Profile Picture
    138 on at

    This looks like a usability issue with the Consent Center Topic lookup.

    When creating a contact preference, the Topic list is currently displayed based on Created On date, rather than in alphabetical order. It would be more user-friendly if:

    Consent Center → Enter Phone Number → Compliance Profile → Purpose → Topic

    The Topic lookup should:

    • Filter the available Topics based on what the user types.
    • Display the filtered results in alphabetical (A–Z) order instead of Created On order.

    This would make it much quicker and easier for users to find the required Topic, especially when there are many Topics available.

    Is there a supported configuration or customization in Dynamics 365/Customer Insights – Journeys to achieve this behavior?

  • Suggested answer
    11manish Profile Picture
    1,427 Super User 2026 Season 2 on at

    Enhance the Consent Center Topic selection experience by filtering Topics based on the user's input and displaying the resulting list in alphabetical order (A–Z), rather than by Created Date, to improve usability, reduce data-entry effort, and enable users to find the required Topic more quickly.

  • Suggested answer
    ParthPatel249 Profile Picture
    156 on at

    Unfortunately this isn't something you can change directly in the UI config today since the sort order for that lookup is controlled by the platform, not a setting you can toggle.

    A couple of workarounds in the meantime:

    The search/type ahead in the topic field does work, so training users to just start typing the topic name rather than scrolling the full list is the quickest short term fix.

    If you have access to customizations, you can look at whether the topic lookup can be replaced with a custom control that applies a sorted view, though that's more involved.

    The best path forward is to submit this as a product feedback/idea through the Dynamics 365 Ideas portal at aka.ms/ideas. This is exactly the kind of UX improvement that gets picked up for release waves when it gets enough votes. Given the screenshots clearly show the problem and the use case is straightforward, it has a good chance of getting traction. Make sure to include the before/after comparison just like you have here as it makes the case very clearly.

  • SteveT Profile Picture
    15 on at

    Good suggestion on submitting an idea. Microsoft Idea

    Below is the direct link to the idea for anyone interested in up voting this request:

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#1
11manish Profile Picture

11manish 109 Super User 2026 Season 2

#2
Syed Aqib Raza Profile Picture

Syed Aqib Raza 88

#3
ParthPatel249 Profile Picture

ParthPatel249 84

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