web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Consent Center Topic s...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Consent Center Topic should be sorted by Alpha

(2) ShareShare
ReportReport
Posted on by SteveT 11

As a user creating a consent centre preference, when selecting a Topic the lists should be prefiltered by what a user types in the Typic field. The list that is presented to the users should be Alpha sorted (currently it is sorted by Create date). 
Consent Center → Enter phone number → Specify Compliance Profile → Select Purpose → Select Topic (Alpha sorted)

The benefit to the user is quicker data entry when creating a contact's preference and having to select from list Alpha sorted lists as opposed to a random list of topics. This is a productivity and usability benefit to the product.

Customer Preference - Topic search.png
Preference Center - Topic Apha Sort.png
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (1)
  • Suggested answer
    Syed Aqib Raza Profile Picture
    Syed Aqib Raza 84 on at

    This looks like a usability issue with the Consent Center Topic lookup.

    When creating a contact preference, the Topic list is currently displayed based on Created On date, rather than in alphabetical order. It would be more user-friendly if:

    Consent Center → Enter Phone Number → Compliance Profile → Purpose → Topic

    The Topic lookup should:

    • Filter the available Topics based on what the user types.
    • Display the filtered results in alphabetical (A–Z) order instead of Created On order.

    This would make it much quicker and easier for users to find the required Topic, especially when there are many Topics available.

    Is there a supported configuration or customization in Dynamics 365/Customer Insights – Journeys to achieve this behavior?

  • Suggested answer
    11manish Profile Picture
    11manish 1,332 Super User 2026 Season 2 on at

    Enhance the Consent Center Topic selection experience by filtering Topics based on the user's input and displaying the resulting list in alphabetical order (A–Z), rather than by Created Date, to improve usability, reduce data-entry effort, and enable users to find the required Topic more quickly.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 94 Super User 2026 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 68 Most Valuable Professional

#3
ParthPatel249 Profile Picture

ParthPatel249 62

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans