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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / DynamicsGP Locks sessi...
Finance | Project Operations, Human Resources, ...
Suggested answer

DynamicsGP Locks session in Sales Transaction Entry when switching line

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Posted on by MarlinIIDS 5

We have recently began to experience an issue in our Dynamics GP 2016 build 16.00.0552 environment. Problem occurs when adding multiple items to a new Quote/Order/Invoice in the Sales Transaction Entry Window. Either clicking into a previous line item or using the previous button to navigate to a previous line will cause:

1. The now selected line to appear as a duplicate of the previous

2. Any clicks will cause the second line will appear blank.

3. Any additional click, will cause the RemoteApp session to freeze( user is unable to interact with the application at all) and session must be forced out of application from hosting server.

4. This creates a locked Quote/Order/Invoice that must be delete from the appropriate SOP table in the SQL DB.

This issue has been ongoing since the beginning of the year, there have been no Windows Version update on the Server in this time. 

 

Thank you in advance for your time and consideration.

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Categories:
Microsoft Dynamics GP
  • Suggested answer
    kdd281 Profile Picture
    kdd281 465 on at
    RE: DynamicsGP Locks session in Sales Transaction Entry when switching line

    I believe its SCRIBE, we have a similar environment and saw this issue years ago, we added a trigger execution delay. We did upgrade our Scribe since then, so that might fix your issue. You need to update the Triggers in your database during the upgrade process. You should be able to open a case with Tibco too.  

    I will see if I can gather additional on this.  

    This is what we added:

    WAITFOR DELAY '00:00:02';

    Also if you use Field Service, we have an open issue related to SCRIBE where the interface will freeze in the Field Service calls when scrolling too fast in the Parts/Items section. The Dev team is going to send me a possible fix for this.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: DynamicsGP Locks session in Sales Transaction Entry when switching line

    No local workstations you can try? Looking for triggers, as suggested,  or customizations would be a good start. Try disabling any third party products.

  • MarlinIIDS Profile Picture
    MarlinIIDS 5 on at
    RE: DynamicsGP Locks session in Sales Transaction Entry when switching line

    It also happens locally in the Hyper-V environment where the application lives. Unfortunately, i'm not able to uninstall our GP.

  • MarlinIIDS Profile Picture
    MarlinIIDS 5 on at
    RE: DynamicsGP Locks session in Sales Transaction Entry when switching line

    A couple of our tables are pushed to Dynamics CRM using SCRIBE.

  • kdd281 Profile Picture
    kdd281 465 on at
    RE: DynamicsGP Locks session in Sales Transaction Entry when switching line

    Do you have any custom Triggers on your DB related to your sales tables?

    Thanks,

    Kevin

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: DynamicsGP Locks session in Sales Transaction Entry when switching line

    Is this happening only on the remote server? If a user does this locally does it occur? Have you tried to uninstall and reinstall GP on the remote server?

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