Positions not showing in Position Hierarchy

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Posted on by ObiOne

Hi,

Today I am facing an issue where our positions are not showing in the Position Hierarchy. There are 2 positions showing but all others have suddenly disappeared. I can not see anything 'special' about the positions that makes them show. The issue seems to be random and there has not been any changes to the system to have prompted this issue (that I am aware of).

I have checked the following:

-Workers are assigned to positions

-The position end date has not expired

-The positions are assigned to the correct jobs

-The job end date has not expired

-I can navigate to /Human Resources/Common/Organisation/Positions/Positions and see the positions, workers and jobs all assigned correctly. If I select view in hierarchy from the positions for I get the message 'Cannot find [positionID]'

If any of you could help it would be greatly appreciated!

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André Arnaud de Cal... 295,383 Super User 2025 Season 1 on at

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RE: Positions not showing in Position Hierarchy

Hi ObiOne,

A customer had the same experience... :) Then I found out about the recursive reporting positions.
ObiOne on at

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RE: Positions not showing in Position Hierarchy

Hi Andre,

Spot on!

I found that someone had change the root node (CEO) to report to somebody within the business. Removed the report to allocation, refreshed the chart and it appeared again.

Thank you for your support.

Care to explain how you knew the answer to this issue? I am always keen to improve my root cause analysis.
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André Arnaud de Cal... 295,383 Super User 2025 Season 1 on at

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RE: Positions not showing in Position Hierarchy

HI ObiOne,

Can you check for a recursive reports to assignment? E.g. Position 4 points to position 2 as manager and position 2 points to 4? (Or more complex like 4>2, 2>3 and 3>4)