Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Reset my Customer Serv...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Reset my Customer Service Self Help Portal - Where'd it go?

(0) ShareShare
ReportReport
Posted on by JMAtoms 125

I was having problems with my new portal loading, and after clicking the "Learn More" link it instructed me to do several things.  I did them all, but the last thing was to reset my portal.  After doing that, the portal is now missing from my list of portals.  It did say it would be inaccessible while its resetting, and as expected the URL no longer works.  Is this supposed to happen?  Will it show back up in my list of portals after reset?  How long does this process generally take?  Its been about an hour now.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Reset my Customer Service Self Help Portal - Where'd it go?

    Hi JMAtoms,

    The Reset Portal button deletes the Azure Web App associated with your portal, and frees up a portal License. It does not uninstall any Dynamics 365 solutions or remove any data from your Dynamics 365 instance. If you think of a portal as a website on a web server that uses Dynamics 365 as the database, resetting a portal deletes the web server without touching the database. By provisioning a new portal, you can redeploy the web server with the exact same website code, pointed at the exact same database. Everything you configured in Dynamics 365 will still be there, but you will lose your portal management area configurations.

  • JMAtoms Profile Picture
    JMAtoms 125 on at
    RE: Reset my Customer Service Self Help Portal - Where'd it go?

    Thank you so very much Ana.  This documentation provided me new and updated dictionary definitions of the word "Reset".  I am now aware that in the Microsoft dictionary of words that "Reset" now means "delete" according to this documentation.  There are fewer adventures I love more than diving into what words mean with Microsoft!  This has been an excellent endeavor for sure!

    Nonetheless, now that I know that "Reset" means "Delete", after reprovisioning my portal.  I still get the same error.  I suppose I'll start another thread for that tomorrow so as to not be working two issues under the same thread.

  • Ana Pereira Profile Picture
    Ana Pereira on at
    RE: Reset my Customer Service Self Help Portal - Where'd it go?

    Hi

    Did you check this documentation?

    docs.microsoft.com/.../reset-portal

    docs.microsoft.com/.../reset-portal

    thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans