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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Help Server for AX 201...
Microsoft Dynamics AX (Archived)

Help Server for AX 2012 error

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Posted on by Mikko Bothas 710

I have installed Help Server for AX 2012, but when I press F1 for testing purposes, all I get is "Unable to contact the server http://servername/DynamicsAX6HelpServer/helpservice.svc"

When I paste the URL in browser I get "Unexpected error occured"

From the event viewer I can see that "The service '/DynamicsAX6HelpServer/HelpService.svc' does not exist."

I've tried to run IIS in 32 and 64 bit modes without a luck.

I have found a similar case by browsing the internet, but without an answer.

Anyone?

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  • Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    Try to locate "DynamicsAX6HelpServer" in IIS Manager and check the URL there. If it's different from what's called from AX, update the URL in AX > System administration > Setup > System > Help system parameters.

  • Agustín Quagliotti Profile Picture
    Agustín Quagliotti 282 on at

    Hi Migi,

    The solution you need is here:

    blogs.msdn.com/.../microsoft-dynamics-ax-2012-troubleshooting-help-server-problems.aspx

    Regards,

    Agustín

  • Mikko Bothas Profile Picture
    Mikko Bothas 710 on at

    Hi,

    I checked both suggestions - without a luck.

    URL is the same in IIS-server and solutions provided in a blog were all different cases than mine. So I'm still stuck with this one.

  • Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    So if you open the URL (defined in IIS) in browser, you get nothing but "Unexpected error occured"? No HTTP error code? Nothing in EventLog?

  • Mikko Bothas Profile Picture
    Mikko Bothas 710 on at

    No HTTP code....this is the message in whole

    "Error

    An unexpected error has occurred.

    Troubleshoot issues with Microsoft SharePoint Foundation.

    Correlation ID: 9b5a9183-4431-4c45-83a3-993b62bda6bc

    "

    in Event log there's en error too:

    "

    WebHost failed to process a request.

    Sender Information: System.ServiceModel.Activation.HostedHttpRequestAsyncResult/22757935

    Exception: System.Web.HttpException: The service '/DynamicsAX6HelpServer/HelpService.svc' does not exist. ---> System.ServiceModel.EndpointNotFoundException: The service '/DynamicsAX6HelpServer/HelpService.svc' does not exist.

      at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)

      at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath)

      at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest()

      at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest()

      --- End of inner exception stack trace ---

      at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)

      at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.End(IAsyncResult result)

    Process Name: w3wp

    Process ID: 7784

    "

  • Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    OK, so it seems that WCF service activation can't find the service.

    Unfortunately I can't say where the problem lies. Maybe in server name translation? Who knows...

    I would try to add System.ServiceModel tracing to DynamicsAX6HelpServer\web.config, it might help to get more information.

  • Community Member Profile Picture
    Community Member on at

    +agusqua: I wish I found your link sooner, I spent days trying to figure this one out.  Sure enough, the link takes to a page with a solution that worked for me.

  • Donna Marshall Profile Picture
    Donna Marshall on at

    Migi,

    It is a bit concerning that you are getting a SharePoint error when you try to access the help service. Did you install help server to a site where SharePoint is installed, or vice versa?

    Donna Marshall

    Microsoft Dynamics AX

  • dolee Profile Picture
    dolee 11,279 on at

    Which port(s) your EP site and Help server are set to use? If both are port 80 then you might have a problem.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    See probably .NET  4.0 is not register..just register it... try following:

    C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i

    ATB..!!

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