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Service | Customer Service, Contact Center, Fie...
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Expand the Breadcrumb in the Portal Knowledge Base - Category to show the full trail

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Posted on by 64

Hello, 

I am using the OOTB customer service template for the Knowledge Base.  I am trying to expand the Breadcrumb so that it follows the full path of Categories.  Currently no matter how many categories you go deep is displays Home > Knowledge Base - Home > Active Category.  I would like it to keep tracking the when you go down to the next level, for example Home > Knowledge Base - Home > Parent Category > Active Category and so on.  I see in the template in the code to call breadcrumbs, not alter them:

pastedimage1579230299878v1.png

And i can see the Breadcrumb Template, but i am not sure how to modify to include more levels:

pastedimage1579231146668v1.png

Any help would be greatly appreciated.  

Web Page: Category Detail (customer self service)

Page Template: Category Details

Web Template: Category Details, Breadcrumbs

Thanks, 

Mahone

  • Community Member Profile Picture
    on at

    Hi Mahone, were you able to solve this issue? I'm facing the same requirement.

  • DanieleC Profile Picture
    5 on at

    I'm also looking to perform the same task in Dynamics, why do sub-categories and KB articles replace the chain rather than add to it?

  • MVCS Profile Picture
    10 on at

    We are having the same problem. Any help on this would be appreciated!

    Thanks.

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