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Session Id : KxJ5pedgNRxbuhKXvRIh0r
Service | Customer Service, Contact Center, Fie...
Unanswered

When Knowledge Base is selected it doesn't show any results

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Posted on 6 May 2022 10:09:28 by 57

We have modified the code to hide the results of Knowledge Base articles from showing up.  Now, we would like to show them, but we can't remember what we changed.  Any help is appreciated.

When we select the Knowledge Base on the Home Page from the graphic below-

pastedimage1651831653026v1.png

We receive this, with no option to search or results displayed.  Can you help?

pastedimage1651831712575v2.png

  • JMaye2 Profile Picture
    57 on 06 May 2022 at 12:00:04
    RE: When Knowledge Base is selected it doesn't show any results

    I may have found a solution-  please help me to understand if this is accurate.

    Published external articles require categories to be searched on the knowledge base page?

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