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Finance | Project Operations, Human Resources, ...
Suggested Answer

Image inserted on the email template is not showing on the email body

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Posted on by 52

Hi,

I have inserted the image in the email template on AX2012 but when the email is received, it is not coming on the body.

Can you please help

Thanks

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  • Suggested answer
    André Arnaud de Calavon Profile Picture
    301,459 Super User 2025 Season 2 on at

    Hi Silvana,

    Can you tell how you added the image in the email template? If it was uploaded from a local drive, the image object in the header is probably looking for the same drive and path on the computer of the receiver.

    If it is an internal email, you can try to embed an image from a shared folder. For external emails, you would need a customization to embed the image itself in the body instead of the file reference.

  • Community Member Profile Picture
    on at

    Hello André, is there documentation on how to customize embed the image into the body?

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