Dear experts,
I am working on the design of a customer journey to capture the feedback from people that left/exited our services.
The journey will start with an email that contains a link for the survey. If not answered after a period of time (7 days), a second email with a reminder will be sent.
The third step will be to send a mobile phone sms message but first we need a way to check we have an updated mobile number for the person: I was thinking about creating a task for the journey owner to check if we have or not such number, and then, if we do, put that person on a list... if not... simply exit the journey.
or more in detail:
Now I am thinking there might be an automatic way to do that, reducing the need for the task...is there?
Many thanks in advance,
Dan
