web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Opportunity "Clos...
Customer experience | Sales, Customer Insights,...
Unanswered

Opportunity "Close as Won" button does nothing.

(0) ShareShare
ReportReport
Posted on by gordonj 255

We have a new Dynamics 365 instance into which we have migrated an 8.2 solution.

We have just discovered that the "Close as Won" button is not working at all.  "Close as Lost" is working.

I did get it work on the grid view of opportunities.

Is this likely to be a configuration issue or do we maybe have some code which is interfering?

I wonder if we might have interfered with the ribbon.

As far as I am aware it should just be calling the standard MS functionality.

I have the same question (0)
  • miguelbeja Profile Picture
    miguelbeja on at

    Hello,

    Which is the version of your organization 8.2.X.X?

    Do you have your ribbon customized?

  • GordonJohnston Profile Picture
    GordonJohnston 82 on at

    It is: Version 1710 (9.1.0.10733) online

    We are migrating from On Premise: Version 1612 (8.2.2.112) (DB 8.2.2.112) on-premises

    There is some customization in there.  A couple of additional buttons.

    I wonder if I have overwritten v9 with v8 for the button maybe?

    Not sure how to validate.  I can get an error through the new unified interface but not through the legacy one (which we will be using for some months to come):

    Error: Invalid JavaScript Action Library: /_static/sfa/opps/opps.js is not a web resource and is not supported.
    at XXXX.crm11.dynamics.com/.../app.js
    at Array.map (<anonymous>)
    at Object.execute (XXXX.crm11.dynamics.com/.../app.js
    at XXXX.crm11.dynamics.com/.../app.js
    at new Promise (<anonymous>)
    at S._executeAsyncAction (XXXX.crm11.dynamics.com/.../app.js
    at S._executeAsync (XXXX.crm11.dynamics.com/.../app.js
    at S.executeAction (XXXX.crm11.dynamics.com/.../app.js
    at t.dispatch (XXXX.crm11.dynamics.com/.../app.js
    at https://XXXX.crm11.dynamics.com/uclient/scripts/app.js?v=1.3.2514-191119-195933:1503:1377

    I do have a ticket opened with MS.  At first they thought it was something they had a script for which is fairly common.  They have since responded that it is something else entirely. 

    I am waiting for someone to contact me.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 108 Super User 2025 Season 2

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans