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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Purchase order receipt
Finance | Project Operations, Human Resources, ...
Suggested answer

Purchase order receipt

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Why I am not able to receive the purchase order. It still has the open status
 
  • Suggested answer
    Fasih Profile Picture
    Fasih 400 on at
    Purchase order receipt
    Hi Amit,
     
    A purchase order might remain in an "Open" status for several reasons, preventing it from being received. To address this issue, you should investigate the possible causes and take appropriate actions. Here are some common reasons why a purchase order may not be received:
    1. Outstanding Purchase Order Lines: Ensure that all the lines of the purchase order have been fully ordered. If there are open lines with quantities remaining to be ordered, the purchase order will remain open until those quantities are received.
    2. Blocked Purchase Order: Check if the purchase order has any holds or blocking issues that prevent it from being received. Common blocks include quantity discrepancies, price discrepancies, or approval requirements. Address any blocking issues as needed.
    3. Approval Workflow: If your organization has purchase order approval workflows in place, ensure that the purchase order has been approved by the appropriate individuals or roles. Until it's approved, it will remain open.
    4. Delivery Date: Verify that the delivery date on the purchase order has not passed. If the delivery date has already occurred, the purchase order may not be eligible for receiving without adjustments.
    5. Receipt Tolerance: Review the receipt tolerance settings in your D365 F&O system. If the receipt quantity falls outside the allowed tolerance limits (e.g., over-received or under-received), it may require manual approval or adjustment before it can be received.
    6. Vendor Confirmation: Check if the vendor has confirmed the delivery and the purchase order has been updated accordingly. If the vendor has not confirmed the delivery, it may prevent the purchase order from being received.
    7. Invoice Match: Some organizations configure D365 F&O to require a matching process between the purchase order, goods receipt, and vendor invoice. Ensure that all three elements match or investigate any discrepancies that may be preventing receipt.
    8. Inventory Site/Location: Ensure that the inventory site or location specified on the purchase order exists and is available for receiving. Also, confirm that the location has not been placed on hold or restricted.
    9. Custom Workflow or Validation: If your organization has implemented custom workflows or validations for purchase order receipt, check if they are affecting the process.
    10. Permissions and User Roles: Ensure that the user attempting to receive the purchase order has the necessary permissions and user roles to perform this action.
    11. System Errors: Check the system logs and error messages for any issues or errors that may be preventing the purchase order from being received.
    12. Workflow Status: If the purchase order is part of a workflow, ensure that the workflow has been completed or canceled as needed.
    However, if you can provide me a screen shot with the error message then I can assist you more in detail. Thanks 
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 292,884 Super User 2025 Season 1 on at
    Purchase order receipt
    Hi Amit,
     
    Can you provide more details please? What security role is used here? If the PO approved and confirmed? Do you get errors or is the button for receiving not enabled?

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