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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Click to Act event produced twice

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Posted on by 20

Hi everyone!

I decided to try the new version of Channel Integration Framework (version 2.0).

And found that after you configure clickToAct (I do this for the contact form) and when you click on the click-to-call icon, the event "clicktoact" produces two times!

Did someone encountered this? It is a bug I suppose? I will write a ticket to the support.

I have the same question (0)
  • Suggested answer
    Pavel Karpovich Profile Picture
    20 on at

    Sorry, it was my fault - I accidentally added 2 handlers. Everything works.

  • zica Profile Picture
    Microsoft Employee on at

    Hi, this could a potential bug on the event handlers for the event "clicktoact"

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