web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Chinse social networks...
Customer experience | Sales, Customer Insights,...
Suggested answer

Chinse social networks and Wechat Integration by 2021

(0) ShareShare
ReportReport
Posted on by CATALSYS 10

Hello, i would love to here your feedbacks about integrations of D365 with Chinse social networks and Wechat Integration: what leagl constraints did you have to deal with, what technical considerations used, any partner or third party solution preferred....thank you very much for you feedback! (if any...)

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Chinse social networks and Wechat Integration by 2021

    Hi,

    The only Chinese social network that is currently integrated with D365 is WeChat.

    If you're familiar with Channels in Customer Service Hub app, please refer to the following documentations to know more about it.

    How to configure:

    Configure a WeChat channel in Omnichannel for Customer Service | Microsoft Docs

    How to use:

    WeChat channel in Omnichannel Agent Dashboard | Microsoft Docs

    And here is the feature technical documentation.

    Connect a bot to WeChat - Bot Service | Microsoft Docs

  • Suggested answer
    JamesLin Profile Picture
    JamesLin 51 on at
    Chinse social networks and Wechat Integration by 2021
    Hi,
     
    Just in case that you are still interested. 
     
    There is no OOB connector for Dynamics 365 Marketing, however we have built a WeChat connector that supports Dynamics 365 Marketing(Customer Insights) custom channel.  You can find more information on our website https://www.crimsondynamics.cn/en-US/Solutions/wechat/ or Microsoft App Source https://appsource.microsoft.com/en-us/product/dynamics-365/1624975185779.ctl_wechat202401?flightCodes=ed34c52eaf4849aabcaeae90ccd76360&tab=Overview

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 247

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 166 Super User 2025 Season 2

#3
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 164

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans