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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Chinse social networks...
Customer experience | Sales, Customer Insights,...
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Chinse social networks and Wechat Integration by 2021

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Posted on by CATALSYS 10

Hello, i would love to here your feedbacks about integrations of D365 with Chinse social networks and Wechat Integration: what leagl constraints did you have to deal with, what technical considerations used, any partner or third party solution preferred....thank you very much for you feedback! (if any...)

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    JamesLin Profile Picture
    JamesLin 51 on at
    Chinse social networks and Wechat Integration by 2021
    Hi,
     
    Just in case that you are still interested. 
     
    There is no OOB connector for Dynamics 365 Marketing, however we have built a WeChat connector that supports Dynamics 365 Marketing(Customer Insights) custom channel.  You can find more information on our website https://www.crimsondynamics.cn/en-US/Solutions/wechat/ or Microsoft App Source https://appsource.microsoft.com/en-us/product/dynamics-365/1624975185779.ctl_wechat202401?flightCodes=ed34c52eaf4849aabcaeae90ccd76360&tab=Overview
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    Nya Profile Picture
    Nya 29,056 on at
    RE: Chinse social networks and Wechat Integration by 2021

    Hi,

    The only Chinese social network that is currently integrated with D365 is WeChat.

    If you're familiar with Channels in Customer Service Hub app, please refer to the following documentations to know more about it.

    How to configure:

    Configure a WeChat channel in Omnichannel for Customer Service | Microsoft Docs

    How to use:

    WeChat channel in Omnichannel Agent Dashboard | Microsoft Docs

    And here is the feature technical documentation.

    Connect a bot to WeChat - Bot Service | Microsoft Docs

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