Omnichannel for customer service - Agent sign in

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Posted on by CU07080931-1

Hello, we use Omnichannel for customer service for our live chats. Each day we have multiple agents signed in taking chats that have been escalated through power virtual agents. Within the Omnichannel real-time analytics report I can drill down to individual agents to see their presence history for the day to work out what time they clocked into the system. I can't find a way see this for all signed in agents without individually drilling down into the agent detailed view and inspecting their presence history. Does anyone know of a better way to view this information?