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Business rules and JavaScript is not working on Quick Create form when open from Outlook app

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Posted on by sharma.sandeep82

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Hi All,

We have integrated and configured Dynamics 365 App for Outlook. We have created a quick create form for the custom and system entities. Also, we have configured the business rules in the Quick Create form. The business rule is working as expected when I open the Quick Create form from the Dynamics 365 App for Outlook, however, when I open the same quick create form from the Outlook app then the business rule is NOT working.

Can anyone suggest what could be reason of this issue?

Regards

Sandeep

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Timothy Bohte 2 on at

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RE: Business rules and JavaScript is not working on Quick Create form when open from Outlook app

Sometimes other logic is in the way of a business rule. Try to see if there are other rules or script bugging with your rule. Try deactivating it one at a time to get to the cause. Alternatively you could try to write the business rule logic in JavaScript.
sharma.sandeep82 743 on at

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RE: Business rules and JavaScript is not working on Quick Create form when open from Outlook app

Hi Bipin,

Thanks for the response.

I have already tried, but in that case also it's not working.

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Regards

Sandeep
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Bipin D365 28,964 Super User 2024 Season 1 on at

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RE: Business rules and JavaScript is not working on Quick Create form when open from Outlook app

Hi,

Can you please set the Business Rule scope to Entity and check.

Please mark my answer verified if this is helpful!

Regards,

Bipin Kumar

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