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Answered

Customer Returns using disposition code Credit only and disposition action credit only

Posted on by Microsoft Employee

Hi

I have create a disposition code - Credit Only with disposition action 'Credit Only'

When I create a return order, the disposition code 'Credit Only' does not appear in the list whilst the others appear.

Can anyone tell how to process a customer return using the disposition action 'Credit Only'

Regards

Tulika

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  • Abdo Khoury Profile Picture
    Abdo Khoury 14,849 on at
    RE: Customer Returns using disposition code Credit only and disposition action credit only

    thanks andre

    but i am want to do a return "Credit only" , i just wanted to understand where the others are used.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,835 Super User on at
    RE: Customer Returns using disposition code Credit only and disposition action credit only

    Hi Silvano,

    You can specify this in the arrival journal for the returns. Have a look at the documentation as well: technet.microsoft.com/.../gg212789.aspx

  • Abdo Khoury Profile Picture
    Abdo Khoury 14,849 on at
    RE: Customer Returns using disposition code Credit only and disposition action credit only

    Hi ,

    so if the return sales order can only see the "Credit Only"

    where can you use the Credit, Replace and Credit and Scrap ,

    the remaining disposition codes?

    appreciate your clarification

  • Verified answer
    Mea_ Profile Picture
    Mea_ 60,274 on at
    RE: Customer Returns using disposition code Credit only and disposition action credit only

    Credit only disposition code is available only from return order line. All other dispositions codes are not available there, so if you are able to see them it means that you are looking at a wrong place.

    Where exactly are you trying to select it ?

  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,835 Super User on at
    RE: Customer Returns using disposition code Credit only and disposition action credit only

    Hi Tulika,

    Credit only can be selected in the return order line. As it does not expect the items to be returned, you cannot use it in the journal.

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