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Tracking in Realtime Marketing doens't work

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Posted on by F. Sydekum

In real-time marketing, tracking no longer seems to work.
Emails are delivered but the opening of the email or that a link was clicked is not tracked. I have already tried this in two different marketing environments with the same result.

If you also look at the link behind the button, it seems the redirection via /public-eur.mkt.dynamics.com/ is missing. Currently the button only calls the stored target URL.

Does anyone have any idea what could be misconfigured?

Thank you for your help.

URL and option which is stored in the button:
/Nachverfolgung/ is the german word for /Tracking/.

E-Mail from 12.07.2023

E-Mail 24.07.2023

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PaulineKolde 732 Moderator on at

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Hi,

you could check two further other configurations:

1. Is the Tracking field on the contact set to "Allow" or "Do not allow"? Or what is the status of the contact consent point for the contacts email address?

2. How is the setting in your compliance profile? Is the tracking set to restriced or non-restrictive? You can find this in the consent purpose of the compliance profile.

Does this help?

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Leah Ju Microsoft Employee on at

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Hi Partner,

Please refer to the following link:

https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-link-tracking-mechanics

Each compliance profile has its own purpose specifically for tracking user interactions, such as message opens and link clicks.

https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-email-text-consent

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

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F. Sydekum 4 on at

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Hey @PaulineKo,

thank you very much.

I wasn't ware of that setting in the compliance profile. Looks like somebody changed it in our organisation or due to an update.

Its now working!

@Leah Ju: Thank you also for your answer but it didn't solved the problem.

Have a nice day!

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