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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Tracking in Realtime M...
Customer experience | Sales, Customer Insights,...
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Tracking in Realtime Marketing doens't work

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Posted on by F. Sydekum 4
In real-time marketing, tracking no longer seems to work. 
Emails are delivered but the opening of the email or that a link was clicked is not tracked. I have already tried this in two different marketing environments with the same result. 
If you also look at the link behind the button, it seems the redirection via /public-eur.mkt.dynamics.com/ is missing. Currently the button only calls the stored target URL. 
 
Does anyone have any idea what could be misconfigured?
 
Thank you for your help.
 
URL and option which is stored in the button:
/Nachverfolgung/ is the german word for /Tracking/.
 
 
E-Mail from 12.07.2023
E-Mail 24.07.2023
 
 
  • F. Sydekum Profile Picture
    F. Sydekum 4 on at
    Tracking in Realtime Marketing doens't work
    Hey @PaulineKo,
     
    thank you very much.
     
    I wasn't ware of that setting in the compliance profile. Looks like somebody changed it in our organisation or due to an update. 
    Its now working! 
     
    @Leah Ju: Thank you also for your answer but it didn't solved the problem.
     
    Have a nice day!
     
     
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Tracking in Realtime Marketing doens't work
    Hi Partner,
    Please refer to the following link:
    Each compliance profile has its own purpose specifically for tracking user interactions, such as message opens and link clicks.
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Suggested answer
    PaulineKolde Profile Picture
    PaulineKolde 624 Super User 2024 Season 2 on at
    Tracking in Realtime Marketing doens't work
    Hi,
     
    you could check two further other configurations:
    1. Is the Tracking field on the contact set to "Allow" or "Do not allow"? Or what is the status of the contact consent point for the contacts email address?
     
    2. How is the setting in your compliance profile? Is the tracking set to restriced or non-restrictive? You can find this in the consent purpose of the compliance profile.
    Does this help?
     
     

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