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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Merge paths after spli...
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Merge paths after splitting into multiple workflows

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Posted on by Community Member Microsoft Employee

Hi,

I am working on some guides for the Hololens 2, and I am wondering if it is possible to merge multiple parallel paths back into one main path.

I have a question step early in the workflow that sends users into one of multiple parallel workflows. After finishing this answer specific workflow, I would like to merge those parallel paths back into the main path.

I know that it is possible by adding a question step at the end with a single answer that links to a step, but it would rather have the arrow button directly send the user to the correct step in the workflow.

Kind regards,

Merijn

  • Andy_MSFT Profile Picture
    Andy_MSFT on at
    RE: Merge paths after splitting into multiple workflows

    Thank you for submitting the idea.
    I'm glad you're aware of the "1 response" workaround.
    Some customers really like the "1 response" workaround, because it can be used as a reaffirmation.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Merge paths after splitting into multiple workflows

    Thanks for your answer! I will submit the idea.

  • Suggested answer
    DavePinch Profile Picture
    DavePinch on at
    RE: Merge paths after splitting into multiple workflows

    Hi, this is a great suggestion but not supported at the moment. As you noted, you'll need to create a question step that links back to the desired step. In the meantime consider submitting an idea at https://aka.ms/GuidesIdeas so it can be tracked and voted on, and thank you for posting.

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