Dynamics 365 User Information

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Posted on by WH-27040908-0

Good day,

I have little Dynamics experience so please bear with me.

We recently changed the email addresses for several users because of a merger. We were informed by the Dynamics admins, that they had to update all the Primary Email fields manually. This boggles my mind, how is this possible? We use EntraID, how can the primary SMTP address not be synced with the user in Dynamics 365?

The property I am referring to:

Power Platform Admin Center > Environments > /Production/ > Settings > Users > {Select the user} > ... > Manage User in Dynamics 365 > Primary Email.

Is there a way to sync this automatically, or can someone send me in the correct Power Shell or Graph URL for automation?

Thanks for your help.

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Leah Ju Microsoft Employee on at

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Hi Partner,

Based on the following documentation:

https://learn.microsoft.com/en-us/power-platform/admin/create-users#user-profile-information

To prevent data loss, the Primary Email field isn't automatically updated and synchronized with customer engagement apps.

Maybe you can try to use the following ways to Force Sync Users:

1)use the PowerShell cmdlet

https://nishantrana.me/2021/01/20/force-sync-users-from-azure-ad-to-dynamics-crm/

2)Power automate:

https://blog.yannickreekmans.be/use-power-automate-to-force-sync-an-azure-ad-user-to-dataverse/

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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