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'Ran into an error while creating the article. Pls Try again.', for copilot for customer service

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Posted on by SumitChavan

12

I was trying to create a proposal from a resolved case using 'Propose new knowledge' feature of copilot in Dynamics CRM customer service. I could resolve the case but while trying to create proposal it gave me this error :

Ran into an error while creating the article. Pls Try again.

Does anyone know how to resolve the same?

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Dynamics 365 Customer Service

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Joseph Melillo 116 on at

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'Ran into an error while creating the article. Pls Try again.', for copilot for customer service

You can propose a new article from the button even on the resolved case. I don't see any limits there.

I cannot see any limits there.
SumitChavan 12 on at

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'Ran into an error while creating the article. Pls Try again.', for copilot for customer service

Is there any limit to the number of knowledge articles we can create from a case in a trial environment? I could only create one, for rest I couldn't create any article through copilot.

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