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Hi Community,
when submitting a marketing form (embedded via script on external website) I get the following error within the formsubmissions tab:
The marketing form itself is set up to update both, leads and contatcs. But only contacts are generated.
Thank you for any help in advance.
Alex
Try clearing the cache, or incognito mode some details still saved in the marketing cookie, or could be any plugin / flow / process throwing the exception on create of lead.
check this as well. nishantrana.me/.../
Hi,
Foe workflow, please check the following link.
Solved: Microsoft.Crm.CrmException: Could not find email a... - Power Platform Community
He has the same problem as you.
I hope this can help you.
Hi Eiken,
thank you very much for your answer. I`ve checked teh default matching strategys for lead/contact. Everything is set up correctly.
So I think it is caused by any workflow or plugin. I´ll check this and get back to you with a result.
Regards
Alexander
Hi,
Please check the following records.
By default, it is based on the following two fields to determine if there are already existing records. Only if both are consistent will the existing record be updated.
You need add the fields from the current strategy to your form to create new lead.
If it still works, please provide more details(screenshots) about your marketing form.
By the way, do you have any workflows about contacts or leads, please try to stop them and try again.
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