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Customer experience | Sales, Customer Insights,...
Suggested Answer

Setting the end date for a Customer Journey

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I have journey where I wait for 2 days if the first email is not opened. When I check for errors, I get a message saying the "Wait" tile is set to expire after the journey ends. I don't see where to fix this error?

Update:   I found the setting so I'm all set now

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  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Please set the end date to two days after the start date or longer in the General tab of the customer journey.

    pastedimage1642757451597v1.png

  • Nya Profile Picture
    29,060 on at

    Not noticing your updated information, it's great to hear that the issue has been solved.

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