I have enabled auditing in CRM. But i am unable to find Audit history link when i view the record from customer service hub.
Is customer service hub does not support audit history?
Thanks in advance.
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I have enabled auditing in CRM. But i am unable to find Audit history link when i view the record from customer service hub.
Is customer service hub does not support audit history?
Thanks in advance.
*This post is locked for comments
Thanks for the reply.
Can we find this information on any microsoft official site?
You are right. Customer service hub (ISH) is a kind of PowerApps - Model driven. It’s meant for specific purpose & service hub is for incident management like Tier 1/Tier 2 queues. That’s why Audit is excluded from hub navigations.
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