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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Audit in customer serv...
Microsoft Dynamics CRM (Archived)

Audit in customer service hub

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Posted on by 64197 165

I have enabled auditing in CRM. But i am unable to find Audit history link when i view the record from customer service hub.

Is customer service hub does not support audit history?

Thanks in advance.

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  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    You are right. Customer service hub (ISH) is a kind of PowerApps - Model driven. It’s meant for specific purpose & service hub is for incident management like Tier 1/Tier 2 queues. That’s why Audit is excluded from hub navigations.

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    64197 Profile Picture
    64197 165 on at

    Thanks for the reply.

    Can we find this information on any microsoft official site?

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