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Microsoft Dynamics CRM (Archived)

Audit in customer service hub

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Posted on by 64197

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I have enabled auditing in CRM. But i am unable to find Audit history link when i view the record from customer service hub.

Is customer service hub does not support audit history?

Thanks in advance.

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Arun Vinoth 11,615 Moderator on at

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You are right. Customer service hub (ISH) is a kind of PowerApps - Model driven. It’s meant for specific purpose & service hub is for incident management like Tier 1/Tier 2 queues. That’s why Audit is excluded from hub navigations.

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64197 165 on at

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Thanks for the reply.

Can we find this information on any microsoft official site?

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