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Customer experience | Sales, Customer Insights,...
Answered

How to create a segment with contacts who didn't open their email?

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Posted on by 15

I want to be able to create a new segment with people who didn't open their email within a specific time range.

Thanks in advance!

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  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Here is an example:

    pastedimage1627549308178v1.png

    This segment can filter out the contacts who were sent with a certain email but didn't open the email within 7.1 to 7.28.

  • Suzanne Struijs Profile Picture
    5 on at

    Hello,

    I've also tried to use this segment and it looks like it works.

    The only thing is, that the 'message' is an A/B mail, so it is only taking the 'did not open' from just 1 of the messages and not both.

    Does anyone has an idea how to fix this?

    Thank you.

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