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Sending emails - Status is Waiting(0) for too long

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Posted on by Community Member

Hi,

I'm trying to send emails when a workflow is complete. In the workflow, I selected the email template, and, in the email template, I'm using a mailbox as a sender.

However, the status of the sending is Waiting(0) and it seems that it won't change.

Is there any configuration that I'm missing?

Best regards,

Ana Alves.

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Arshad A Shaikh Microsoft Employee on at

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Hello Ana,

Thanks for reaching out to Dynamics Community.

Kindly check the email activity is created or not. If its created whats the status of email ?

Also check if the email confirguration for sender mailbox is successfull.

Regards,

Arshad
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Community Member on at

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Hi Ana,

Just curious what happends if you follow the following steps (this will indicate if you have completed the setup correctly):
From the system administration - email parameters.

You can sent a test e-mail, is that actually working?

Or also getting stuck as waiting?

Have you made sure the actual batchjob for e-mail processing is on?
Community Member on at

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Hi Arshad and Erik,

I followed these steps: www.tomelliott.co.uk/.../ and I was able to send emails using my own email.

For some reason, the Gmail SMTP email wasn't working, and neither was the mailbox (but when I tested the SMTP email it worked).

Best regards,

Ana Alves.
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Community Member on at

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Well i'm glad it worked out!
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André Arnaud de Cal... 307,271 Super User 2026 Season 2 on at

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Hi Ana.

The Gmail SMTP is not supported. You can read the valid options in the documentation: docs.microsoft.com/.../configure-email