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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Status Reason transition
Microsoft Dynamics CRM (Archived)

Status Reason transition

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Posted on by Community Member

Hi All,

I have to remove existing status reason values (In progress, on hold, waiting for details, researching, problem solved etc) for case entity and add status reason values which are relevent to my application.

Can I remove existing status reason values for case entity?
Regards,

Vivek

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  • Suggested answer
    Rutul Chauhan Profile Picture
    Rutul Chauhan 2 on at

    Hi,

    That is ok if you edit values of status reason in case. Just make sure that each status reason linked with Status(Active, resolved etc.). Make changes accordingly.

    Regards,

    Rutul

  • Suggested answer
    Alagunellaikumar Profile Picture
    Alagunellaikumar 6,212 on at

    Hi

    Please go through the link below

    www.powerobjects.com/.../status-reason-transitions-dynamics-crm-2013

  • Verified answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 Moderator on at

    Hi

    Yes you can, I would suggest that you map all the old records to the new status' and then delete the old status' after that - By deleting them you would not have them for historic reporting purposes

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