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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Flow - Unable to Retri...
Customer experience | Sales, Customer Insights,...
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Flow - Unable to Retrieve Customer Voice Projects

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Posted on by Community Member

Hello,

I'm trying to create a flow to send a survey. However, in the customer's voice component , I can't see the customer's voice projects.

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  • TheSec Profile Picture
    TheSec 10 on at
    RE: Flow - Unable to Retrieve Customer Voice Projects

    Hi,

    had the same problem today.

    Solution is to go to the power platform admin center, open your environment record and choose Dynamics 365 on the resources selector.

    Then install or update the missing packages.

    After this action all functionality will be available.

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  • Suggested answer
    Welly Lee Profile Picture
    Welly Lee on at
    RE: Flow - Unable to Retrieve Customer Voice Projects

    can you verify that the flow is connected to the same environment?

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