Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

How to make a personalisation on Multi-select optionset field in real time marketing email editor

Posted on by 6
    Hi,
    
    We are currently designing an email template for real-time marketing and having trouble with displaying a multi-select option set field dynamically through the inline condition & code generator.

    In the below image, we tried to display the dynamic multi-select option set value on the email template.


                

     
    
    
This didn't work. 
Can anyone help me with that?

    Also, let me know if this is the right way to show the multi-select option set value
 
    Thanks!

     
  • Suggested answer
    Jay33 Profile Picture
    Jay33 6 on at
    How to make a personalisation on Multi-select optionset field in real time marketing email editor
    T

  • Jay33 Profile Picture
    Jay33 6 on at
    How to make a personalisation on Multi-select optionset field in real time marketing email editor




    I want Multiselect optionset view as shown in the image.

    When create a record I want to show Multiselect optionset through personalization in the email template.

    Anyone, please guide me on the same.

    Thanks!
  • Suggested answer
    Inogic Profile Picture
    Inogic 24,088 on at
    How to make a personalisation on Multi-select optionset field in real time marketing email editor
    Hi,
     
    To select multiple options in the condition, please follow the below steps and screenshots:-

    1) In the conditions please select the operator to “Contains any of” and then select the options from the multi-select option set:-

     
    2) Then Save and Copy the code:-
    3) Use it in the template:-
     
    4) It will show the correct value:-
     
    Hope this helps.
     
    If this helped, kindly please mark this answer as verified as it will help others too who might have same query as yours.
    Thanks!

    Inogic Professional Services

    An expert technical extension for your techno-functional business needs

    Power Platform/Dynamics 365 CRM

    Drop an email at
     crm@inogic.com

    Service:  http://www.inogic.com/services/  

    Power Platform/Dynamics 365 CRM Tips and Tricks:  http://www.inogic.com/blog/

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templates⚡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,188 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,030 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans