web

You’re offline. This is a read only version of the page.

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... OmniChannel Chat Authe...

Service | Customer Service, Contact Center, Fie...

Answered

OmniChannel Chat Authentication Fail

(0) Share

Report

Report

Posted on by Harsha18

Hello everyone,

We are attempting to integrate the OmniChannel live chat functionality into our Customer Portal. We followed all the standard steps including the creating the authentication setting and adding that to the Chat Widget. However, the user, after signing into the portal, is still coming back as not authenticated.

We have no idea what might be the issue in here. Can someone let us know if there is something I need to verify.

Thank You

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Adrian Begovich 1,027 Moderator on at

Like (0)

Report

RE: OmniChannel Chat Authentication Fail

Hi Harsha18,

Make sure to assign omnichannel users (agents and supervisors), customer service app access security roles.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

Tom_Gioielli 49 Super User 2025 Season 2

#2

MVP-Daniyal Khaleel 46

#3

CU23101130-0 17

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans