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Hi All,
When we try to update a Work Order with System status as 'Open - Completed' and save, we are given a pop up asking for closure of related open bookings with a particular Booking status.Is there any way I can disable this functionality, i.e Stop the pop-up from appearing and leave the bookings in there state and not close them?
I have check the Field service settings, but failed so far to find any related settings that can get rid of this pop-up (msdyn_CompleteBookings is the schema name of the pop up).
Many thanks
Hi,
To make sure the data consistency, D365 field service doesn't allow user to close/complete work order before we complete all the related bookings.
You may design some jobs to auto-complete the active bookings when user try to complete the work order.
Thanks for the reply, is there any way you can stop this happening? The problem we have with this automation is that on change of the booking status End time is being changed and hence the duration. We don't want that to happen.
Ive been down this rabbit hole before. I would suggest keeping in line of working with the Field Service engine as you may end up
reenginering and end up working agaisnt the product.
What is the main reason for keeping the end time?
Hi Tom,
End time changes are effecting duration of the booking. This effects reporting.
In some cases it will be calculated as many days rather than some hours actually spend by the field engineer.
I was wondering if there was a setting somewhere which can be toggled to switch this off altogether, but doesn't look like to be the case.
You can find this information on the booking timestamps entity. It can tell you how long the field engineer was travelling and in progress for.
I think this information rolls up to the booking entity as well
Thanks for your input Tom, I did put this to the customer, but they already have a few reports based on formula like Duration = 'Actual Arrival time' - 'End Time' and they are not willing to change this.
I can relate the situation that you are in. I think there needs to be a compromise, either the customer will need to update or change reporting formulas to something else, or they will jsut have to live with the End time changing.
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