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Error while updating entities with data in dynamics crm

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Our DBA has a job that runs using KingswaySoft. The initial transfer of data from our on prem database to Dynamics CRM online goes fine. When KingswaySoft attempts to update data in the cloud is when we get the following error:

CRM service call returned an error: Could not load file or assembly 'Microsoft.IdentityModel, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.

 

From the description, the above DLL is missing. However, we did not do a code push. How do we find out where to update the file? Is there a solution to this that would involve no code?

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