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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Schedule Board Popup configuration

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Posted on by 125

Hello,

We have a customer requirement to implement a popup system within the schedule board, when a requirement is dragged and booked, without respecting some conditions.

For example, the booking was scheduled on a resource that is blacklisted within the account linked to the WO.

Or, the booking was scheduled on a resource that has not the characteristics necessary for the mission.

The examples above would be triggers for the alert popup.

I know that for this we will have to probably use the Booking Rules entity.

Questions:

Is it possible to capture the WO information to do comparisons within the .js or only the booking values?

Can the popup be configured to have custom buttons like cancel and continue?

Thanks in advance for your help.

Regards,

Emmanuel Tavares

I have the same question (0)
  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    You would need to create a booking rule using JavaScript. There are a few examples online if you google it.

    www.daymandynamics.com/.../

    I have done something similar in a project using - www.w3schools.com/.../tryit.asp

    This will display a popup to give to the user to either continue or cancel the action.

  • evct Profile Picture
    125 on at

    Hello Thomas,

    i'll have a look and let you know.

    Thanks man.

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