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Merge more than 10 cases

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Posted on by DeniseD

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Hi,

Is there any way to set the default number of merge to more than 10 cases?

Thank you :)

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Kenneth Ariel Chave... on at

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RE: Merge more than 10 cases

Hi there,

Here more info that can support the context of the issue:

Merge cases | Microsoft Docs
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Pradeep Rai 5,490 Super User 2024 Season 2 on at

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RE: Merge more than 10 cases

Hi,

As per the Dynamic CRM docs, we can merge up to 10 cases at a time as highlighted below:

For more merge we need to follow custom approach like create Ribbon to show all selected records then with the help of custom plugin program.

We can merge the cases.

In plugin we can use below mergerequest class.

https://docs.microsoft.com/en-us/dotnet/api/microsoft.crm.sdk.messages.mergerequest.-ctor?view=dynamics-general-ce-9#Microsoft_Crm_Sdk_Messages_MergeRequest__ctor

Thanks,
Pradeep.

Please mark this as VERIFIED if it helps.

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