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Service | Customer Service, Contact Center, Fie...
Answered

Business Process Error Quantity = 1 can't be less than the Qty Received =2

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Posted on by 133

When trying to bill a purchase order I get the following 

Business Process Error Quantity = 1 can't be less than the Qty Received =2 

Error code: 0x80040265

The quantity received is only 1 and if I increase the Qty to match it then changes the error to 

Business Process Error Quantity = 1 can't be less than the Qty Received = 3

Can anyone advise what's triggering the error. 

I have the same question (0)
  • Nya Profile Picture
    29,060 on at

    Hi,

    Have you added any workflow on it?

    Or is there any detailed error log or screenshot which can be provided?

  • Matt1405 Profile Picture
    133 on at

    Hi Nya

    Not additional workflows added.

    Here's the error

    pastedimage1631866455174v1.png

  • Verified answer
    Thomas David Dayman Profile Picture
    11,323 on at

    I think the error is mentioning that the 'Quantity' field (which is the quantity ordered) is being set less than the 'Quantity Received' field.

    So essentailly you have received more than what was ordered, which the error message is trying to say

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