Creating Business Units, Automatic Record creation rules and test security directly in Production

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Posted on by Denzo19913

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Hi!

I have a Case where i"m going to implement new Business units, SLA:s and Automatic record creation rules and test security roles, and also SLA:s and incoming emails.

Could I do this directly in the Production instance, since I can't test incoming emails in queues in test and most of the things?

How would u do it?

Thank you!

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RE: Creating Business Units, Automatic Record creation rules and test security directly in Production

Hi, what you just mentioned is pretty involved and not trivial. Doing it directly in production may cause issues that are hard to fix, specially when you do further deployment. I had a bad experience with SLAs specially.

What prevents you from enabling a mailbox in the Dev environment? If that same mailbox is setup in production and no one uses it then it should be straight forward to use it in Dev.

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