Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / added users and their ...
Customer experience | Sales, Customer Insights,...
Suggested answer

added users and their roles to Dynamics trial and when they log in nothing shows up

(0) ShareShare
ReportReport
Posted on by rjanzen 5

i recently signed up for a Dynamics trial, i added 3 users to the Dynamics P1 Trial for information works in O365, had them request permission to the trial, approved their request, and added them to every role in Dynamics (by going to Admin, Security, Users) but when they log in to the trial instance they just get a blank page (first screenshot below)

this is consistently happening to all users. However, when i log in (as the o365 global adminstrator and the one who originally set up the trial) i can see all the Dynamics apps (second screenshot below)

any idea what my issue is?

6763.png

8308.png

  • rjanzen Profile Picture
    rjanzen 5 on at
    RE: added users and their roles to Dynamics trial and when they log in nothing shows up

    Thanks for reaching out Naveen! 

    Per first screenshot below you'll see that the user does have the product license. 

    Regarding security roles...are you referring to roles in Dynamics? If so, you'll see (in the second screenshot) that the user does have System Administrator (along with every other role i could select :)) 

    thx!

    0121.png

    7838.png

  • Suggested answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,393 User Group Leader on at
    RE: added users and their roles to Dynamics trial and when they log in nothing shows up

    Hello!

    I have tried the same thing on my test instance and it is working fine. Please try to assign the system admin security role to your users. Also, Please confirm you have assigned the product license to them from admin area:

    pastedimage1573161283477v2.png 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans