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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Troubleshooting when t...
Service | Customer Service, Contact Center, Fie...
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Troubleshooting when tryning to enable omnichannel panel discussion for Agent

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Posted on by Community Member

Hell guys,

I try to set up a trial environment to test Omnichannel functionalities as described here : Configure Chat Channel in Omnichannel for Customer Service - TechAir (techairgroup.com).

Unfortunalty, when I was logged as an agent, I have a screen "connexion to Omnichannel in progess - 25%" ....".

pastedimage1615535556685v1.png

And after few seconds, I have an error message "Impossible to get authentification token [...]".

pastedimage1615535735637v2.png

Could you help me to fix this please ?

Many nthanks,

Franck

  • Community Member Profile Picture
    Community Member on at
    RE: Troubleshooting when tryning to enable omnichannel panel discussion for Agent

    Hi Franck,

    You can refer following link:

    https://docs.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#errors-occur-when-i-try-to-open-omnichannel-for-customer-service-or-customer-service-workspace-with-omnichannel-enabled-

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • jony78 Profile Picture
    jony78 25 on at
    RE: Troubleshooting when tryning to enable omnichannel panel discussion for Agent

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    jony78 25 on at
    RE: Troubleshooting when tryning to enable omnichannel panel discussion for Agent

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    jony78 25 on at
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    jony78 25 on at
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  • Community Member Profile Picture
    Community Member on at
    RE: Troubleshooting when tryning to enable omnichannel panel discussion for Agent

    It seems that I have to create a channel integration framework but I don't see how to complete URL chanel like this :

    <Chat control cdn url>?uci=true&env=&ocBaseUrl=<oc endpoint>&ucilib=<crm org url>/webresources/Widget/msdyn_ciLibrary.js

    I know that I have to replace info between <> but it seems that it's not working. Do I have to use "" or '' ?

    Thanks

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