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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / iPhone App to On-Premi...
Small and medium business | Business Central, N...
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iPhone App to On-Premise BC

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Posted on by adams1124 237

Hello,

I have been trying to access BC installed at Azure using iPhone App (Business Central App) but cannot.

Credential type is already NavUserPassword, server certificate should be OK for SSL, and the certificate has been installed on the iPhone.  I can also log in BC using Safari on the iPhone without any error, but not with the App.  Version is BC 15.

When I start the app, I choose "My Business Central is not in the cloud yet." and in the next screen where I have to enter "Service name", I enter like "https://12.345.67.89/ServerInstance" , which works on Safari, but get the error of "Could not connect to the server".

Does anybody have any idea what the problem is?

I have the same question (0)
  • Suggested answer
    THE Italian Profile Picture
    THE Italian on at

    It is never reccomended to use the IP address to connect using the Phone App. I would deflect you in have your partner open a support request to Microsoft to double check if there is an issue within your phone app deployment or there is a valid certificate installed. 

  • adams1124 Profile Picture
    adams1124 237 on at

    Thank you for your reply.

    I am doing this for testing purpose; trying to see how screens which I designed for PC look like on iPhone, and never meant to do this for a production environment.  Because it is a test server, I need to connect it using IP address, and the certificate should be OK as I do not have issues with Safari on the same iPhone.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    Is the ip address part of the self signed certificate as a alternative subject name?

    Thanks.

  • adams1124 Profile Picture
    adams1124 237 on at

    Thank you for asking.

    Yes, it is like this

    DNS Name=(DNS Name)

    IP Address=12.345.67.89

    IP Address=127.0.0.1

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    I think you need to use a direct url and then mail that to your device (or type it over in the browser) and open it via the url:

    ms-businesscentral://IP-address/instancename

    community.dynamics.com/.../the-only-business-central-url-you-ll-ever-need-and-why-your-mobile-apps-need-an-update

    Thanks.

  • adams1124 Profile Picture
    adams1124 237 on at

    Thank you for the link that helps.

    The environment I was trying to get to using the mobile app is our test environment on Azure and I guess I cannot get there using the app.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    Does it work with the Windows Universal App using IP address?

    Thanks.

  • adams1124 Profile Picture
    adams1124 237 on at

    Hello,

    I am only working with iPhone but accessing our test BC server with IP address works on Safari browser without getting certificate error.

    So it has something to do with Dynamics 365 App on iPhone (or Dynamics 365 App in general).

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hi,

    You cannot compare WebClient with Universal App on either Android, Windows or iPad. These Apps do require direct endpoints. What happens if you use another SSL cert with an alternate name like mynav.cloudapp.azure.com (you do need to assign a DNS label to your Azure VM).

    Thanks.

  • adams1124 Profile Picture
    adams1124 237 on at

    Thank you for your suggestion.
    I have not worked with DNS label at Azure but that may be the solution and I will see if it works.

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