GP Write Off Documents process doesn't sometimes post all Writeoffs

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Posted on by Karl.Stadick

Hi!

We use the Write Off Documents Routine a couple of times per month to write off some Customer amounts. When processing and posting, it sometimes doesn't complete the Posting process and any remaining, unposted Write Offs remain in a "WRITEOFF 10000" batch. The Batch Edit List says the AR and Offsetting GL Account Amounts don't match but they do. Using SQL, I can see that the Write Off partially worked as it zeroes out the Invoice but won't post. If I delete the Writeoff Batch, it then removes the Apply information but leaves the Writeoff in the system and we cannot do anything with it. Running Check Links on the RM Transaction Open Files doesn't bring back the Apply information. This has happened in multiple companies.

Looking for ideas as to how to address.

Thank you!

Karl Stadick

GP Administrator

RJW Logistics, LLC

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Microsoft Dynamics GP

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