web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Webresource HTML is ch...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Webresource HTML is changing in dynamics 365

(0) ShareShare
ReportReport
Posted on by Rupesh Kumar Gupta 170

Hi Experts,

   I am having a problem. I have uploaded a html in webresource of Dynamics 365 Unified interface. The HTML was working fine till yesterday. When I made a simple change and uploaded the html again, the characters are getting replace.

< is replaced with &amp;lt;

> is replaced with &amp;gt;

Due to this my html is not displaying. Its displaying code.

Can you please help? 

Is there any settings to be done? I am having no clue.

Regards

Rupesh

I have the same question (0)
  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at

    Hi Partner,

    Currently this is known issue and will be fixed in coming release of CRM online.

    As of now there's no workaround for this issue.

  • Rupesh Kumar Gupta Profile Picture
    Rupesh Kumar Gupta 170 on at

    But this was working until thursday. I have not upgraded the version after that. I am using 2020 wave 1.

    When I copied the html from the generated and ran as stand alone html its displaying fine.

  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at

    Hi Partner,

    There might be a patch release in this weekend which might have caused this issue.

  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at

    Hi Partner,

    As a standalone HTML works fine.. only issue occurs when you try to add the HTML in webresource.

    Additionally I would suggest not to change any webresource which has HTML code because it will work fine if you didn't modify any HTML.

    This issue should get fixed in upcoming release of CRM

  • Rupesh Kumar Gupta Profile Picture
    Rupesh Kumar Gupta 170 on at

    Thank you Akash for the update.

    Unluckily when I made the change, I came to know about the issue.

    Can you please let me know any site I can have a look and communicate to customer about the issue?

    Any idea generally how soon the make upcoming release of CRM? I am new to dynamics world.

  • AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at

    Hi Partner,

    As of now there's no documentation for this issue.

    It should fix soon but not before the next weekend CRM release.

    Can you let us know the current version of CRM

  • Rupesh Kumar Gupta Profile Picture
    Rupesh Kumar Gupta 170 on at

    Microsoft Dynamics 365

    2020 release wave 1 enabled

    Server version: 9.1.0000.17461

  • Rupesh Kumar Gupta Profile Picture
    Rupesh Kumar Gupta 170 on at

    I got a work around for this. Its working as of now.

    Thank you for your help

  • iScreem Profile Picture
    iScreem 5 on at

    Rupesh, what is your workaround? I encountered this issue too when trying to update an HTML web resource. Luckily I was able to re deliver the solution and it reverted it back to a functional state. But the problem still exists in all of my environments. For now I am not going to touch anything.

  • Rupesh Kumar Gupta Profile Picture
    Rupesh Kumar Gupta 170 on at

    Earlier I use to copy the html content and past. This was working fine till last week but over weekend its stopped . The work around is to save the html on your local drive and check if the page is opening fine in browser. Next browse from you dynamics and upload the file and save. It should work fine. It worked for me.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 171 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 83

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans