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Hello everyone,
we would like to manage the auto-assignment also when a case is routed to another queue or when it is added to a queue after manual creation
Can we achieve that?
hour idea is to add a workstream intake rule or work and adjust the intake rules but I am not sure
Please help !!!!
Hi GFManunta，
Maybe you can create one flag field in the case entity.
When a case is routed to another queue or when it is added to a queue after manual creation, you can use one workflow to change flag field automatically.
Then you can use the flag field with correct value in the intake rules.
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