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Service | Customer Service, Contact Center, Fie...
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RSO Licensing for users

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Posted on by 60

Hi,

We understand that RSO license is user specific. But for development and test environments, where we alreday have many people with CE license, do we need to buy RSO licenses for them to set up and test RSO?

System allows me to use RSO for any user who has CE...

Is this a deviation?

Regards,

Rajendra

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  • Suggested answer
    Nya Profile Picture
    29,060 on at
    RE: RSO Licensing for users

    Hi Rajendra,

    You need to buy RSO licenses for users to set up and test RSO. If additional Resource Scheduling Optimization instances are needed for development and testing environments and you have an Enterprise Agreement with Microsoft, contact your technical account manager or commercial executive (formerly licensing specialist).

    For more details, please refer to the following documentation:

    Get Resource Scheduling Optimization | Microsoft Docs

    Or you can contact the Sales directly in the pricing page of Field Service. They will provide you with a more reasonable purchase option.

    Field Service Pricing | Microsoft Dynamics 365

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