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Intermittent issue: partial WO sync issue

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Posted on by Community Member Microsoft Employee

Some fields of the WO doesn't get synced to CRM if user update the WO through FSM app. it's an intermittent issue. We have a validation: before completing the WO user has to put some value in field1 and field2 then only user can change the status of the WO to complete. When user put the value in these fields and complete the WO and sync, value of these sometime doesn't get sync while Status field always get synced and user doesn't get any sync error. Then after if user do complete sync these values sync back from CRM and set to null on FSM app.

Is there a way to set the sync order for the fields?

What could be the reason of this issue ?

Appreciate any help/ideas. Thank you.

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Web and mobile experience

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Karuna Karan 1,210 on at

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RE: Intermittent issue: partial WO sync issue

Ritesh, as a first step, let the User enter the data in the 2 fields, save the record and then change the status to 'Completed' and save & sync. You need to create multiple test cases to zero down on the problem. May be its a security role issue or sync problem or woodford configuration issue.

Test and please share more details with screenshots.

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