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Dynamics GP Document Attach Word/Excel Compatibility mode issue

Posted on by 105

I am working with a client that get word and excel files that are in compatibility mode.  When they attach them in GP they cannot be previewed.  If we save the file to a current version document format and attach there is no problem.  The file obviously opens fine when it comes in but does not open from GP.  Is this a known issue or is it documented somewhere that the excel and word documents have to be a certain version format?  

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