web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Create Journeys Segmen...

Customer experience | Sales, Customer Insights,...

Answered

Create Journeys Segment of Customer Profiles / Accounts Not Contacts or Leads

(2) Share

Report

Report

Posted on by CB-08101045-0

8

Hello thanks for your help,

We are interested in marketing to our existing subscriber base, of customer profiles, as generated by Customer Insights - Data.

Is there a way to create a segment of this audience, and not contacts or leads?

Is there a way to see our customer profiles and their measure in the CI Journeys interface?

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Hamza H 1,807 on at

Like (2)

Report
Copy link

Link copied!

Yes, you can create segments from Customer Insights - Data profiles in Real-Time Marketing.

You can’t view full profiles or measures directly in CI Journeys, but you can use profile attributes and measures in segments and personalization.

Ensure CI is connected to Marketing and profiles are mapped.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

Pallavi Phade 101

#2

Tom_Gioielli 79 Super User 2025 Season 2

#3

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans