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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / This operation failed ...
Service | Customer Service, Contact Center, Fie...
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This operation failed because you are offline.

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Posted on by crham 342

So I started my day and got through 2 bookings doing the time logs.  Then I went to the next stop and got a message from Field Service Mobile App, and got a message on the main screen:  "This entity is not enabled for offline access..."  Then a message "0x8005f211 Offline:  This operation failed because you're offline.  Reconnect and try again."

Nothing was changed with the environment.

...but I am not offline.  I get to the next stop and  my phone is on the WiFi and Internet.  Likewise I can tap the globe icon and then tap Update button and it updates successfully.

I spent last night troubleshooting and there was SOMETHING I did that sadly I didn't pay enough attention to remember but after that it started working again...It was something like Recreate or something (not reset).  So I figured we're good.

I get on the road today and same dang thing.

Worse is that I can still go to my Bookings but when I tap one to change the Booking Status the dropdown listbox does not show any options other than the one that is currently set.

HELP!!!

  • crham Profile Picture
    crham 342 on at
    RE: This operation failed because you are offline.

    What the heck is going on with this dang mobile app?

    Now when I open it, it says This Entity is not configured for offline access.  ...and AGAIN I can't update the status of a Booking.

  • crham Profile Picture
    crham 342 on at
    RE: This operation failed because you are offline.

    Yes.

    But I'm not going to try and resolve any further.  Fortunately this environment was new enough I could recreate and re-import the data so I did.

    Who knows if it will pop up in the future.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: This operation failed because you are offline.

    Hi crham,

    It is sometimes working and sometimes not working. Is this your concern?

  • crham Profile Picture
    crham 342 on at
    RE: This operation failed because you are offline.

    That toggle doesn't exist, nor does the option to enable that in the article linked by the original responder.

    Plus this is not an offline issue, since my phone is connected to the Internet and not offline.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: This operation failed because you are offline.

    Hi crham,

    Did you enable the toggle highlighted in the below image:

    pastedimage1675404297107v1.png

    pastedimage1675404366467v2.png

  • crham Profile Picture
    crham 342 on at
    RE: This operation failed because you are offline.

    Thanks for the response. I do appreciate it.

    However, that article wasn't much help.

    1.  This is not an offline issue since this is occurring whether my phone is online or not.

    2.  I followed the instructions in the article using the Field Service Mobile as the app but there was no option on the General tab labeled "Can be used offline" to toggle.

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: This operation failed because you are offline.

    Hi crham,

    Please refer to this article which may be helpful:

    https://msdynamicsworld.com/story/get-know-microsoft-dynamics-365-mobile-offline-first

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