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Do Compound Segments Allow Combining Profile-Based AND Interaction-Based?

Posted on by 545

Can you combine an interaction-based and profile-based segment using Compound?  I have tried and I receive an error.

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  • RE: Do Compound Segments Allow Combining Profile-Based AND Interaction-Based?

    Hello again,

    thanks for stating the error in the post before.

    I recommend two steps:

    1. Please make sure you have updated the marketing application to the latest release

    2. Try building a new compound segment and see if the error reproduces

    If so we are happy to look at the specific instance and see what is going wrong. You can share the Org URL, or file a service request, what ever is your preferred path.

  • Suggested answer
    RE: Do Compound Segments Allow Combining Profile-Based AND Interaction-Based?

    Hello,

    It is supported to build a compound segment from any other segments where one can be a profile based (like demographic) and the other one interaction based (behavioral). Please make sure all the segments are life in order to see results.

    Can you share the error ?

    in the following example (in the new segment design experience which is available in preview now) you see an example:

    First a Demographic segment:

    pastedimage1565187693676v1.png

    Then a behavioral segment:

    pastedimage1565187757012v2.png

    And finally the compound segment using both above:

    pastedimage1565187806254v3.png

  • Stephani Profile Picture
    Stephani 545 on at
    RE: Do Compound Segments Allow Combining Profile-Based AND Interaction-Based?

    It is on go live, "The segment query isn't valid, or the target profile doesn't match."

    I have 1 live segment for all contacts that live in AL.

    I have 1 live segment for all contacts that have visited the website in the last 30 days.

    I created a compound segment that said take the 1st segment "intersect" with 2nd segment.

  • megcda Profile Picture
    megcda 2,192 on at
    RE: Do Compound Segments Allow Combining Profile-Based AND Interaction-Based?

    Hi Stephani,

    What is the error that you are getting and when are you getting it?  On Save, on Go Live, etc.?

    Thanks,

    Megan

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