I'm looking for some advice on the following process flow we have setup in our CRM instance. It's designed to trigger an e-mail to the applicant when the case status changes to 'Grant Promised' this is done manually by the case worker when they approve the grant. The status changes once, then the e-mail goes out. However, we've found recently that the e-mail is triggering the send twice within a few minutes of the first e-mail. The case worker is not changing the status more than once.
The workflow conditions are below:
From the process logs we can see two entries where the workflow has triggered twice, sending two e-mails
I can't understand how the process is triggering a second time. The case is not newly created and is not set to trigger on record creation, only on record field update and the field is set to only use the status.
Are there any areas I can look at that could lead to identifying the cause?
We are using MS Dynamics 365 release wave 1 enabled.
