How can I update the Priority & Due Date fields for a Teams chat Activity Type?

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Posted on by Dynamics4Dom

Hi all,

Teams chat is enabled and is automatically being added to my list of Open Activities. However, the Priority is defaulted to 'Normal' with Start and Due dates as blank.

I want to change the Priority to High and also change the Due Date, but I don't see any option to do so.

Has anybody else encountered this?

Cheers,

Dom.

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Dengliang Li Microsoft Employee on at

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Hi,

You can find the Teams Chat table in Power Apps to edit existing records.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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Dynamics4Dom 75 on at

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Hi Dengliang,

Thanks for your response.

That's a backend mechanism to update the table manually.

I'm looking for something front-end that the user can update as soon as the record is added to the activities list.

For e.g., I can easily update it from the front-end for an 'Email' or 'Task' Activity Type.

Cheers,

Dom.

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Dengliang Li Microsoft Employee on at

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Hi,

You can add the Power Apps grid control to the Activity Table to make it possible to edit the activity record directly on the front-end.
Power Apps grid control - Power Apps | Microsoft Learn

Best Regards,
Dengliang Li

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Dynamics4Dom 75 on at

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Thanks Denliang.

I've got that working in the Activities view. However, my requirement is to make it work on the 'Open Activities' view on a Dashboard within the Customer Service workspace. This doesn't work.

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Dengliang Li Microsoft Employee on at

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Hi,

You can add the Powe Apps grid control for the My Open Activities component in the Customer Service Agent dashboard.

This will allow you to edit it.

Best Regards,
Dengliang Li

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Dynamics4Dom 75 on at

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Perfect!

Thanks Dengliang!

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